PHANSTA LASHES Reviews: What Customers Say, and Who We Are

This page shows reviews from the Loox app, in the customers' own words, and the plain facts about our company: who ships your order, how long delivery takes, and what the return policy says. If you are asking "is PHANSTA legit", the answer should be checkable here, not taken on trust.

Customer reviews

Who we are

Legal name	HELEELSTUDIO LTD
Company number	16169137 (United Kingdom)
Registered address	128 City Road, London, EC1V 2NX, United Kingdom
Contact	[email protected]
Online store	www.phansta.store
What we sell	Press-on lash strips: one pair $59, 15 styles. Kits start at $79, with tiers at $149 and $199; the pairs in each kit and the current gift are on the product page.

Shipping, in the policy's own terms

Processing: standard orders are processed within 1-3 business days; priority orders within 0-1 business days (shipping policy).
Delivery: estimated 5-9 business days after dispatch. The estimate can move because of customs or courier delays (shipping policy).
Free shipping: on orders over $100.
Where we ship from: orders are fulfilled by HELEELSTUDIO LTD from its fulfilment partners; the policies do not name a warehouse country. If you need the dispatch country before you order, email [email protected] and we will answer before you pay.
Tracking: a shipping confirmation with a tracking number is sent when the parcel leaves.

Returns and guarantee, in the policy's own terms

30-day money-back guarantee on the lashes.
Return window: the return request must be made within 30 days of the delivery date (refund policy).
Condition: the product must be unused, in its original packaging, with all tags and labels attached (refund policy).
Return shipping: paid by the customer, except for defective products (refund policy).
Refund timing: processed within 30 days of receipt, to the original payment method (refund policy).
How to start: email [email protected] with the reason before sending anything back (refund policy).

What we do not claim

We would rather lose a sale than answer a complaint later, so these limits are stated on purpose:

The lashes are not marketed as waterproof, sweatproof or humidity-proof. The band holds on clean, dry skin; oil, sweat and humidity weaken that hold. Rinse the strip with warm water and dry it with a hair dryer to refresh it (fact sheet F07).
We do not claim hypoallergenic or medical benefits. If you have had a reaction to lash adhesive, or you are recovering from eye surgery, ask your doctor before wearing any lash product.
The band is visible as a thin black line on some eyes, most often on very small or deeply hooded eyes. Trimming the strip in steps of no more than 1 cm is the fix (F06).
Placement takes practice. Most people get a wearable result on the first or second try; about 5 seconds per eye is the target once you know your placement (F02).
We do not publish a review count we cannot stand behind. The reviews above come from the Loox app, and only reviews marked verified are labelled verified.